{"id":2054,"date":"2021-03-25T11:56:29","date_gmt":"2021-03-25T16:56:29","guid":{"rendered":"http:\/\/consignostage.wpenginepowered.com\/?post_type=ufaq&#038;p=2054"},"modified":"2021-05-18T09:33:10","modified_gmt":"2021-05-18T14:33:10","slug":"code-sms-non-recu","status":"publish","type":"ufaq","link":"https:\/\/consignocloud.com\/fr\/ufaqs\/code-sms-non-recu\/","title":{"rendered":"Que faire si le signataire ne re\u00e7oit pas le code envoy\u00e9 par message texte (SMS)?"},"content":{"rendered":"<style>div.ewd-ufaq-faq-post p { margin: 0 300 0 300 !important; }<\/style><div  class=\"ewd-ufaq-faq-list ewd-ufaq-page-type-load_more\" id='ewd-ufaq-faq-list'>\n\n\t<input type='hidden' name='show_on_load' value='' id='ewd-ufaq-show-on-load' \/>\n<input type='hidden' name='include_category' value='' id='ewd-ufaq-include-category' \/>\n<input type='hidden' name='exclude_category' value='' id='ewd-ufaq-exclude-category' \/>\n<input type='hidden' name='orderby' value='set_order' id='ewd-ufaq-orderby' \/>\n<input type='hidden' name='order' value='asc' id='ewd-ufaq-order' \/>\n<input type='hidden' name='post_count' value='-1' id='ewd-ufaq-post-count' \/>\n<input type='hidden' name='current_url' value='\/fr\/wp-json\/wp\/v2\/ufaq\/2054' id='ewd-ufaq-current-url' \/>\n\t\n\t\n\t<div class='ewd-ufaq-faqs'>\n\n\t\t<div  class=\"ewd-ufaq-faq-div ewd-ufaq-faq-column-count-one ewd-ufaq-faq-responsive-columns- ewd-ufaq-faq-display-style-default ewd-ufaq-can-be-toggled\" id='ewd-ufaq-post-2054-MzM2xDAxxw' data-post_id='2054'>\n\n\t<div class='ewd-ufaq-faq-title ewd-ufaq-faq-toggle'>\n\t\n\t<a class='ewd-ufaq-post-margin'  href='#' role=\"button\">\n\n\t\t<div class='ewd-ufaq-post-margin-symbol ewd-ufaq-square'>\n\t\t\t<span >A<\/span>\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-faq-title-text'>\n\n\t\t\t<h4>\n\t\t\t\tQue faire si le signataire ne re\u00e7oit pas le code envoy\u00e9 par message texte (SMS)?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t<div class='ewd-ufaq-clear'><\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t<div class='ewd-ufaq-faq-body ' >\n\n\t\t\n\t\t\t\n\t\t\n\t\t\t<div class='ewd-ufaq-post-margin ewd-ufaq-faq-post'>\n\t<p>Si le signataire n&rsquo;a pas re\u00e7u un code apr\u00e8s quelques essais, voici quelques pistes de solutions.<\/p>\n<p>\u00a0<\/p>\n<p><strong>V\u00e9rifiez que le mobile du signataire peut recevoir nos SMS<\/strong><\/p>\n<ul>\n<li>Le mobile doit \u00eatre sous couverture cellulaire (5G, LTE, HSPA, 3G, etc).\n<ul>\n<li><mark>Les SMS ne peuvent \u00eatre re\u00e7us sous couverture uniquement WiFi, ni sur ligne terrestre.<\/mark><\/li>\n<\/ul>\n<\/li>\n<li>Le num\u00e9ro de mobile ne doit pas bloquer la r\u00e9ception de SMS tiers. En cas de doute, envoyez le message texto \u00ab\u00a0<strong>START<\/strong>\u00a0\u00bb au num\u00e9ro <strong>438-793-6973<\/strong>.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><strong>V\u00e9rifiez que le num\u00e9ro de mobile du signataire soit le bon<\/strong><\/p>\n<ul>\n<li>V\u00e9rifiez aupr\u00e8s de l\u2019instrumentant qu\u2019il a bien inscrit le num\u00e9ro de mobile du signataire dans ConsignO Cloud. \u00c0 titre indicatif, les trois derniers chiffres du num\u00e9ro de mobile du signataire sont affich\u00e9s lors de la connexion.<\/li>\n<\/ul>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-2053 aligncenter\" src=\"http:\/\/consignocloud.com\/wp-content\/uploads\/2021\/03\/coc-sms-challenge-fr-300x139.png\" alt=\"\" width=\"460\" height=\"213\" srcset=\"https:\/\/consignocloud.com\/wp-content\/uploads\/2021\/03\/coc-sms-challenge-fr-300x139.png 300w, https:\/\/consignocloud.com\/wp-content\/uploads\/2021\/03\/coc-sms-challenge-fr.png 576w\" sizes=\"auto, (max-width: 460px) 100vw, 460px\" \/><\/p>\n<p>\u00a0<\/p>\n<p><strong>Corrections et m\u00e9thodes alternatives d\u2019authentification<\/strong><\/p>\n<ul>\n<li>L\u2019instrumentant peut changer ou corriger la m\u00e9thode d\u2019authentification (autre num\u00e9ro de mobile, appel t\u00e9l\u00e9phonique, secret partag\u00e9) en acc\u00e9dant au projet de signature et \u00e9ditant la m\u00e9thode d\u2019authentification du signataire. Ce dernier recevra ensuite un courriel pour se connecter avec la nouvelle m\u00e9thode.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h3>NOTE<\/h3>\n<p>Il est possible que des situations hors de notre contr\u00f4le, telle une panne aupr\u00e8s de l\u2019op\u00e9rateur mobile du signataire ou de la plateforme de transmission des SMS, cause des probl\u00e8mes temporaires de r\u00e9ception des SMS.<\/p>\n<\/div>\n\t\t\n\t\t\t<div class='ewd-ufaq-faq-custom-fields'>\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Que faire si le signataire ne re\u00e7oit pas le code envoy\u00e9 par message texte (SMS)? Si le signataire n&rsquo;a pas re\u00e7u un code apr\u00e8s quelques essais, voici quelques pistes de solutions. \u00a0 V\u00e9rifiez que le mobile du signataire peut recevoir nos SMS Le mobile doit \u00eatre sous couverture cellulaire (5G, LTE, HSPA, 3G, etc).&hellip;<\/p>\n","protected":false},"author":7,"template":"","ufaq-category":[32,14],"ufaq-tag":[],"class_list":["post-2054","ufaq","type-ufaq","status-publish","hentry","ufaq-category-acte-notarie","ufaq-category-signature-fr","description-off"],"_links":{"self":[{"href":"https:\/\/consignocloud.com\/fr\/wp-json\/wp\/v2\/ufaq\/2054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consignocloud.com\/fr\/wp-json\/wp\/v2\/ufaq"}],"about":[{"href":"https:\/\/consignocloud.com\/fr\/wp-json\/wp\/v2\/types\/ufaq"}],"author":[{"embeddable":true,"href":"https:\/\/consignocloud.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"wp:attachment":[{"href":"https:\/\/consignocloud.com\/fr\/wp-json\/wp\/v2\/media?parent=2054"}],"wp:term":[{"taxonomy":"ufaq-category","embeddable":true,"href":"https:\/\/consignocloud.com\/fr\/wp-json\/wp\/v2\/ufaq-category?post=2054"},{"taxonomy":"ufaq-tag","embeddable":true,"href":"https:\/\/consignocloud.com\/fr\/wp-json\/wp\/v2\/ufaq-tag?post=2054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}